Support information · Updated August 11, 2026
Contact app support
Email info@bluespringswell.com or call (818) 924-2777. In a support request, include only the app version, device model, iOS or Android version, the screen name, and a general description of the problem. Blue Springs support cannot see or recover the on-device workspace.
App will not open or a screen is unresponsive
- Close Blue Springs Connect and open it again.
- Restart the device.
- Check the App Store or Google Play for an update.
- Export important Life Forward work before clearing storage or removing the app, if the export controls remain available.
Work is not appearing on another device
This is expected in Version 1. The app has no account or cloud sync. Work stays on the device where it was created. Use Life Forward export and import when you intentionally want to move a compatible copy.
Reminder help
Open Settings inside Blue Springs Connect to review optional reminders. If notifications are denied, use iOS or Android system Settings to change permission. Reminder text is scheduled on-device and does not use a push-notification server.
Reset app data
In the app, open Settings and choose Reset all app data. This removes local Blue Springs Connect data and notification settings after an on-device deletion check. The action cannot be undone unless you previously exported a separate copy. See the data-reset instructions.
Privacy and accessibility
Read the Blue Springs Connect Privacy Policy. For accessibility help or another format, use the support email or phone above and describe the access barrier without including sensitive data.
Crisis and emergency support
The app and support inbox are not monitored for emergencies. Call 911 for immediate danger or a medical emergency. Call or text 988 for crisis support. For a possible overdose, call 911 and give naloxone if it is available, following its directions.
Treatment or admissions questions
Blue Springs Wellness treatment services are separate from app support. Call (818) 924-2777 or visit the admissions information page. Contacting admissions does not unlock app features, and admission or coverage is not guaranteed.